LPL Financial Names Tom Gooley Managing Director, Head of Service, Trading and Operations
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"In searching for a leader for this critical group of functions, we sought an experienced change agent with the ability to transform our service model and take it to the next level," said Casady. "Tom is well respected in the industry and has built a reputation for moving the needle within large-scale organizations to achieve high levels of advisor and employee satisfaction. He has a proven track record of developing strategic solutions and implementing effective policy and process improvements. We are excited that Tom will now draw on those same talents to further enhance the service and support we provide to our clients."
Gooley has more than 20 years of experience in the financial services industry. He joins LPL from TIAA-CREF, most recently serving as senior managing director and chief risk officer of the Retirement and
In his new role,
Gooley will be responsible for leading LPL's service, trading and operations organizations, while mitigating risk, increasing efficiency and continuously improving the client experience. Given his deep experience, Tom will also be responsible for driving the strategy, governance and execution of the firm's business process outsourcing activities offshore in
"I am excited to join LPL and lead the team that is dedicated to delivering extraordinary service and support to LPL's financial advisors, banks and credit unions," said Gooley. "What attracted me to LPL was its mission—it's an honor to be part of a firm that's committed to offering the tools and platforms that enable advisors to deliver personal, objective financial advice. Having previously managed many large-scale service, trading and operations functions in my career, I look forward to applying my experiences to a new and distinctive set of opportunities at LPL."
Casady concluded, "With his extensive knowledge and operations expertise, we believe that Tom will provide leadership and direction that will position LPL to deliver increased value to our clients and further differentiate us from the competition. His hiring indicates our commitment to continually increasing the strength of talent at LPL, and now with Tom on board, our leadership team is poised to build upon LPL's already strong results and guide the organization to even greater market leadership."
*Based on total revenues,
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